Manages a customer support team, oversees support operations, and ensures quality service delivery for hospitality software platform customers.

Leads customer success strategy and manages high-value client relationships to ensure retention and growth.

Manages a team of Customer Success Managers supporting mid-market customers across EMEA and APAC regions to drive measurable value realization.

Leads customer success strategy and team to drive retention, satisfaction, and expansion across Instacart's grocery delivery platform.

Directs scaled customer success operations, managing teams and strategy to drive customer retention and satisfaction across a large user base.

Leads a team managing pharmaceutical medical information inquiries from healthcare professionals and patients while ensuring client satisfaction and compliance with safety standards.

Leads customer success strategy and team for the West region, managing client relationships and ensuring customer satisfaction with the Sprinklr platform.

Leads a customer support team during night shift hours, managing Bulgaria-based operations for LATAM business hours.

Leads merchant support operations for a payment platform, managing customer service for high-risk market segments.

Leads and manages the technical support team, overseeing customer issue resolution and team performance for a client experience platform.

Leads a customer care team providing technical support to vehicle owners via phone, chat, and tickets while coaching team performance and advocating for customer improvements.

Manages a team of client support specialists and team leads to oversee order management, operational processes, and customer service delivery across assigned business channels.

Manages a global customer support team, coaches engineers on career development, improves support processes and KPIs, and increases automation through AI-enabled solutions.

Leads and develops a technical support team, managing operations, KPIs, customer escalations, and process improvements to ensure responsive and proactive support delivery.

Leads a team of customer success coordinators, manages daily operations, develops team members, audits support quality, and ensures homeowner concerns are resolved effectively.

Leads and manages a technical support team, oversees customer service processes, resolves complex incidents, and analyzes support metrics to improve performance and satisfaction.

Leads a team of Customer Success Managers to drive customer engagement and account growth for SMB clients.

Leads and mentors a team of Customer Success Managers to drive customer adoption, retention, and expansion while managing escalations and strategic initiatives for the Americas region.

Leads a team of Customer Success Managers across North America to drive customer retention, adoption, and expansion while managing escalations and business reviews.

Directs customer success strategy and team to ensure clients achieve their goals with the data and AI platform.